Inno+ Shipping Policy
We deliver domestically for free on all orders over $30 within New Zealand. Outside of New Zealand, shipping costs depend on order weight and destination. They will be calculated during check out.
Orders from Monday-Friday will be dispatched with 2 business days. Weekend orders will be dispatched on the following Monday.
We are sourcing our products from multiple vendors around the world, and we want to keep the costs low while high quality, packages may arrive in separate units.
Please be advised that every country has different custom laws and your product may incur other charges whilst in transit. Customer is responsible for all import duties that might be charged by country or the States.
HOW LONG WILL MY PACKAGE TAKE?
We ship out from multiple international warehouses. Depending on the warehouse and availability, it usually takes 7-14 Business Days, until you'll receive your order. Please allow us extra days during major holiday season.
Outside New Zealand
Please allow us a timeframe of 18-30 Business Days for shipping the goods to you. We apologize for any convenience that may occur, as in individual cases, we may run out of stock on products. Thus, Shipping, though infrequently, can be delayed.
In the unlikely event, your items won't arrive at your door, check the following things:
1) Has one of your flatmate picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your local courier office and ask them about your package
If those 3 steps were unsuccessful, don't hesitate and immediately reach out to us at firstname.lastname@example.org.
We will get in touch with you and resolve the issue in a timely manner.