Most of time your oder should arrive in one package. However, due to the fact that we our stock is spread out over multiple fulfillment centers(US, Malaysia, Taiwan) in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately from time to time. You may receive one item before the next. So don't panic, if you don't receive all of your items at once…they are on the way.
We ship out from multiple international warehouses. Depending on the warehouse and availability, it usually takes 7-14 Business Days, until you'll receive your order. Please allow us extra days during major holiday season.
OUTSIDE NEW ZEALAND
Please allow us a timeframe of 18-30 Business Days for shipping the goods to you. We apologize for any convenience that may occur, as in individual cases, we may run out of stock on products. Thus, Shipping, though infrequently, can be delayed.
Unfortunately, we are unable to cancel your order as it has already been shipped and you should have received a confirmation email with your tracking number. If you so wish, you may return your order for a full refund, the instructions for which, you can find in the 'Refunds' section of our website.
We are using the highest security standards and all your sensitive payment information - i.e. Credit Card details - that are being transmitted during the checkout process, will be encrypted. So you don't have to worry, that any unauthorized party will get access to your payment details.
Simply visit our webpage on www.innoplus.co.nz and choose your desired products. Add them to cart and once you have them all together, click on "checkout", fill in your contact and shipping information, proceed to the payment and either pay
1) with CreditCard
and that's it!
You will receive a confirmation E-Mail right after, that your order has been placed.
In case you should encounter some technical issues, we are always happy to help. Just reach out via email to firstname.lastname@example.org.
According to our refund and return policy, you can make use of your 30-day money back guarantee and return the goods, if you are not satisfied with your order. Send us an E-Mail to email@example.com and we will provide you the returning address.
Returning costs are being paid by the customer and once we received your items back in our warehouse, we will send you a full refund.